We accept all VISA, MASTERCARD and AMEX credit cards as well as Apple Pay and Google Pay payments via Stripe.
All payments will be made in Singapore Dollars (SGD).
We offer complimentary door-to-door courier delivery within Singapore with a minimum spend of SGD 50.
Orders below SGD 50 will be delivered at a charge of SGD 4.99.
You may also choose to pick up your order at our ION Orchard store by selecting the 'Self Collect' option at checkout. An email notification will be sent to you within 2 to 4 working days once the order is ready for collection at the store.
Yes, we offer complimentary worldwide shipping via DHL with a minimum spend of SGD 250.
Do note that we ship Delivery Duty Unpaid (DDU), which does not include applicable duties and taxes that may be levied by the country you are shipping to.
For orders less than SGD 250, the respective shipping costs will apply:
Zone A : SGD 10
Zone B : SGD 15
Brunei / Indonesia / Philipines / Thailand / Vietnam
Zone C : SGD 20
China / Hong Kong / India / Japan / Korea / Macau / Taiwan
Zone D : SGD 25
Australia / New Zealand
Zone E : SGD 30
Cambodia / Canada / France / Italy / Maldives / Mexico / Myanmar / Netherlands / Pakistan / Sri Lanka / United Kingdom / United States of America
Zone F : SGD 35
Austria / Belgium / Bulgaria / Cyprus / Czech Republic / Denmark / Finland / Germany / Greece / Hungary / Ireland / Monaco / Norway / Portugal / Romania / Spain / Sweden / Switzerland
If your country is not listed above, the shipping cost will be calculated automatically at checkout.
We ship Delivery Duty Unpaid (DDU); shipping fees displayed are not inclusive of the duties and taxes that may be levied by the country you are shipping to.
The amount of duties and taxes vary by country - you may click on the link here or on the country flag icon at the bottom right-hand corner to get an estimation of the duties and taxes that may be applicable to your country.
Please note that by placing an order online, you have agreed to be responsible for all duties, taxes and custom charges. IN GOOD COMPANY cannot be held liable for any shipment and custom charges should the order be refused by the recipient.
For orders within Singapore, we will do our best to ensure that you receive your order within 3 business days from the date of purchase.
International orders are delivered via DHL Economy and can take up to 3-7 business days — depending on your country zone.
This may be subject to change during sale periods or peak festive seasons where there is a high volume of orders.
An email with a shipment tracking link will be sent to you as soon as your order is being dispatched from our warehouse.
You may email us at firstname.lastname@example.org with your Order Number as soon as possible.
We will do our best to accommodate your request. However, we are unable to make any changes once the order has been shipped out.
Our Customer Service Desk is open from Mon - Fri (SGT 9.30am - 6.30pm).
We do offer gift wrapping at a flat fee of $5 as an option when you check-out.
Your items will be wrapped in crisp tissue paper and placed in our signature gift box. You may also choose to include a gift message, which will be handwritten for you in an IN GOOD COMPANY note card.
Our gift boxes are finished with a cotton ribbon and can be reused again for gifting or storage.
You may find out more about our Citibank promotion here.
Do note that this cannot be used in conjunction with other discounts/shopping perks, and will not be applicable on shipping fees.