IN GOOD COMPANY

Frequently Asked Questions (FAQs) on our Digital Gift Card

Frequently Asked Questions (FAQs)

Digital Gift Card

How can I redeem my Digital Gift Card?

Your Digital Gift Card can be redeemed at our E-store and ION Orchard store.

You will need an activated IN GOOD COMPANY account in order to apply your Digital Gift Card value. You may sign up here if you don't have an account yet.

For redemptions online, enter your unique Digital Gift Card code under the 'Payment by Prepaid Voucher' field at Step 03 of checkout.

To use at applicable IN GOOD COMPANY stores, simply inform the cashier of your unique Digital Gift Card code during payment.

Things to Note:

The Digital Gift Card is valid on all products on our E-store and applicable Stores, excluding Gift Cards and Digital Gift Cards.
The total value of a Digital Gift Card must be used in a single order or transaction. Any remaining unused amount will be forfeited.
The Digital Gift Card is non-refundable and cannot be exchanged for cash.
IN GOOD COMPANY is not liable for lost/stolen Digital Gift Cards, and the value of the Digital Gift Card will not be replaced if it is lost, stolen or used without the recipient's knowledge.

Need more help? Let us know at customerservice@ingoodcompany.asia

I have multiple Digital Gift Cards. Can I use them in single transaction?

Yes, you may use them together in a single transaction.

However, do note that any remaining unused amount on a Digital Gift Card will be forfeited.

Can I use my Digital Gift Card without an IN GOOD COMPANY account?

Unfortunately, you will need an IN GOOD COMPANY account to redeem your Digital Gift Card.

If you don't have an account yet, simply start one here. New sign-ups will also receive a $20 Welcome Voucher from us!

Does the purchase of Digital Gift Cards contribute to my accumulated spend?

No, the purchase of Digital Gift Cards does not contribute to your accumulated spend.

However, the recipient will get to accumulate his/her spend upon redemption of the Digital Gift Card.

I received a Digital Gift Card. Can I pass it to someone else?

Yes, you may do so by sending your Digital Gift Card code to the person.

Do note that each Digital Gift Card code is unique and can only be utilized once.

What if my Digital Gift Card has expired?

Each Digital Gift Card is valid for 1 year from the date of purchase.

Digital Gift Cards that have not been redeemed by the stated expiration date will be forfeited.

What if my Digital Gift Card is stolen?

If you suspect that someone has copied or stolen your Digital Gift Card code, please contact us at customerservice@ingoodcompany.asia immediately.

The Digital Gift Card will not be replaced if it is lost or stolen without the purchaser's confirmation email as proof of purchase.

IN GOOD COMPANY is not liable for lost/stolen Digital Gift Cards, and the value of the Digital Gift Card will not be replaced if it is lost, stolen or used without the recipient's knowledge.

Where can I find my Digital Gift Card?

If you are the recipient of a Digital Gift Card, you will be able to find the details in the email that is sent to you.

I prefer giving physical Gift Cards. Do you sell them too?

Yes! Physical gift cards are available for purchase exclusively at our ION Orchard store.

Do note that physical gift cards cannot be used for online purchases and can only be redeemed at our ION Orchard store.