IN GOOD COMPANY

Account

Hello there, how can we help?

Account

Why should I create an account?

Upon successful activation of your account, you will receive a $20 Welcome Voucher from us — which you can utilise on your next purchase with a minimum spend of SGD 100 on regular-priced items.

You will also enjoy a one-time 15% off during your Birthday Month!

Creating an IN GOOD COMPANY customer account with us also puts you on the fast track to becoming a Frequent Shopper with us for life; simply accumulate your spend to SGD 1,000 (no time limit) and you’ll be entitled to enjoy even more benefits under our Frequent Shopper Program.

With a registered and activated profile, you can keep track of your spend, order history, and be the first to get notified of our new collections or events

How do I activate my account?

If you have created a profile with us, the activation link will be sent to your registered email to activate your account before you can login for the first time.

Should you have trouble accessing your account, please contact us at customerservice@ingoodcompany.asia for us to assist you further.

How do I become a Frequent Shopper?

You’ll automatically join our Frequent Shopper community when you reach an accumulated spend of SGD 1,000 on your registered account.

Upon reaching Frequent Shopper status, a $50 Welcome Voucher will be credited to your account for use. Subsequently, for every SGD 500 you spend with us, you’ll receive yet another $50 Voucher for use in-stores and online.

To top it all off — your account will be upgraded to enjoy a one-time 20% off during your Birthday Month!

I forgot my password. What should I do?

Enter your email address here, and you will receive a link to reset your password.

However, if you are still unable to recover your password, kindly drop us a message at customerservice@ingoodcompany.asia.

How do I update my profile details (e.g. address/phone number)?

After you have registered for an account, you may manage your personal details under 'Account Settings'.

You can also watch an instructional video here.

However, if you need to update your email address and/or date of birth, kindly drop us a message at customerservice@ingoodcompany.asia.

How do I check my order history?

Login to your account via the utility bar on Desktop or navigation menu on Mobile.
Scroll down to 'History' > 'Orders'. This provides a history of your orders and invoices.

You can also watch an instructional video here.

How do I check on my accumulated spend?

Login to your account via the utility bar on Desktop or navigation menu on Mobile.
Your accumulated spend should show under 'Account Settings' > 'Profile'.

How do I check for the Shopping Perks in my account?

Login to your account via the utility bar on Desktop or navigation menu on Mobile.
Scroll down to 'Shopping Perks' > 'Vouchers'.
All your Shopping Perks can be found there.

You can also watch an instructional video here.

Do use them before they expire! Expired Shopping Perks will not be reinstated nor extended.

How can I use my Shopping Perks (i.e. Welcome / Birthday / Frequent Shopper Vouchers)?

You may choose to utilize your Shopping Perks on our E-store or standalone store at ION Orchard.

For online purchases, simply login to your account before checking out your bag.

Your Shopping Perks will be available via a drop-down list at checkout - simply select the one you want to apply on your order.

You can also watch an instructional video here.