Customer Service

About IN GOOD COMPANY Online

Our e-store features IN GOOD COMPANY womenswear, menswear and Mini Me collections, as well as design-centric objects that we personally love.

All product descriptions and size specifications are approximate. We hope it gives you a better idea of the product.

Need help? Chat with us "Live" from the e-store or Write to customerservice@ingoodcompany.asia.

Payment & Delivery

All prices displayed are in Singapore Dollars.

We accept credit card payments via Stripe. We accept all Visa, MasterCard and AMEX cards.

We deliver within Singapore and ship worldwide. Find out more .

Items, prices, and services featured on IN GOOD COMPANY are subject to change at any time without notice.

Join Our Community

If you would like to receive updates on new arrivals, as well as advance information about events and the rare sale that we hold, please subscribe to our mailing list.

Follow us on Instagram and Facebook.

WOMEN
Size Chart

  XS S M L
EUR 32 34 36 38
FR 34 36 38 40
IT 38 40 42 44
UK 6 8 10 12
US 0 2 4 6

WOMEN
Body measurement in inches

  XS S M L
Bust 30-32 33-35 36-38 39-41
Waist 22-24 25-27 28-30 31-33
Hips 33-35 36-38 39-41 42-44

MEN
Size Chart - Shirts/Tees/Jackets

  XS S M L
EUR / FR / IT 44 46 48 50
UK / US 34 36 38 40

MEN
Size Chart - Trousers/Jeans/Shorts

  XS S M L
EUR / IT 44 46 48 50
FR 36 38 40 42
UK / US 28 30 32 34

MINIME
Size Chart

  3T-4T 5T-6T 7T-8T
Height 104 cm
41"
116 cm
45.5"
128 cm
50.5"
Chest 56 cm
22"
62 cm
24.5"
67 cm
26.5"
Waist 53 cm
21"
57 cm
22.5"
60 cm
23.5"


How to Measure

For the most accurate fit, measure your body to the below guide.

1BUST

Measure your bust at the fullest part of your chest.

2WAIST

Measure your natural waistline at around 35cm down from the center front of your neck.

3HIP

Measure your hip at around 56cm down from the center front of your neck.

4TOP / DRESS

Our top/dress length is measured from the highest shoulder point to the center front hem of the garment.

5BOTTOMS

Our bottoms length is measured from your natural waistline.

6NECKLACE

Our necklace length is measured from the highest shoulder point to the center front excluding the height of the pendant.

Orders within Singapore are delivered door-to-door via Roadbull Logistics

For purchases $100 and above - FREE Delivery (within 3 business days)
For purchases under $100 - SGD 4.99 (within 3 business days)

Track Your Order

A tracking number will be emailed to you once your package has been picked up. Please provide a contact number so that the courier can contact you if needed.

Delivery Lead Times

Delivery will take 3 days (between Monday - Saturday, 9am - 10pm). However, deliveries might on occasion take longer during busy sale periods and during the festive seasons.

Additional Charges

Additional charges may apply if an attempted delivery was unsuccessful (e.g. if there was no one to receive the package). Delivery is made to the addressee on the order confirmation. If you would like someone else to receive the order on your behalf, please leave instructions at checkout.

Please indicate special requests, delivery instructions and your contact number at check-out or email us at customerservice@ingoodcompany.asia with your order number.

Returns/Exchanges

While we hope that you love everything that you order from us, don’t worry if it isn’t quite right. Here are the options:

Returns

Pick from either option to return the item(s) to receive a refund.

Fill in the Return Form enclosed with your parcel. Lost it? Download it here.

1) By Mail : Mail back your package with the completed Return Form within 14 days from date of purchase receipt.

2) Store Drop-Off : Drop off your item(s) at ION Orchard or The Shoppes at Marina Bay Sands with the completed Return Form, within 14 days from date of purchase receipt. Your refund will be processed via Stripe within 14 business days from the date we receive your returned item(s).

Our stores (ION Orchard and The Shoppes at Marina Bay Sands) will accept returns for full refund on item(s) purchased online only. Terms and Conditions apply.

Exchange

Our exchange policy is available for local orders only. Please visit our stores to exchange sizes or for a new item. Here's how:

• Store Drop-Off : Visit our stores, ION Orchard or The Shoppes at Marina Bay Sands, within 14 days from date of purchase receipt to exchange your item(s) on the spot.

Important Notes

• We accept all Returns and Exchanges of merchandise in their original purchase condition (unworn, unwashed, unaltered), attached with all original garment tags.
Sale items are not eligible for Returns or Exchanges.
• Items that do not meet the above conditions will not be Refunded or Exchanged, and will be returned to you.
• Other than replacement of defective goods that are the manufacturer’s fault, all shipping charges incurred during postage of Returned item(s) will be borne by you, and will not be compensated by IN GOOD COMPANY.
• Please keep proof of postage as IN GOOD COMPANY will not be liable for parcels that are lost or damaged during shipping of Returns.
• Please allow 14 business days from the date that we receive your returned item(s) to process Returns and Refunds.
• Once your shopping perks or promocode have been utilised or expired, they cannot be reinstated or refunded.
• If a merchandise is exchanged for item(s) of a lower value, the outstanding purchase value will not be refunded and will be automatically forfeited.

Need further assistance? Write to us at customerservice@ingoodcompany.asia

Our Customer Service desk is open Mon - Fri 9.30am - 6.30pm

Orders outside of Singapore are delivered door-to-door via DHL Economy

International Shipping Costs

Shipping costs are calculated automatically at checkout. IN GOOD COMPANY ships to the following countries: (Listed in Singapore Dollars)

Zone Cost Business Days Country
         
ZONE A $10 2-3 Business Days Malaysia
         
ZONE B $15 3-5 Business Days Brunei
Indonesia
Philippines
Thailand
Vietnam
         
ZONE C $20 3-5 Business Days China
Hong Kong
India
Japan
Korea
Macau
Taiwan
         
ZONE D $25 3-7 Business Days Australia New Zealand
         
ZONE E $30 3-7 Business Days Cambodia
Canada
Cook Islands
East Timor
Fiji
France
Italy
Kiribati
Laos
Maldives
Mexico
Mongolia
Myanmar
Nauru Rep. Of
Netherlands
New Caledonia
Niue
Pakistan
Papua New Guinea
Samoa
Solomon Islands
Sri Lanka
Tahiti
Tonga
Tuvalu
United Kingdom
United States of America
Vanuatu
         
ZONE F $35 3-7 Business Days Austria
Belgium
Bulgaria
Cyprus
Czech Rep.
Denmark
Estonia
Finland
Germany
Greece
Hungary
Ireland
Latvia
Liechtenstein
Luxembourg
Malta
Monaco
Norway
Portugal
Romania
Slovenia
Spain
Sweden
Switzerland
         
ZONE G $55 3-7 Business Days Afghanistan
Albania
Armenia
Andorra
Azerbaijan
Belarus
Bosnia & Herzegovina
Canary Islands
Croatia
Egypt
Falkland Islands
Georgia
Gibraltar
Greenland
Guernsey
Iceland
Iran
Israel
Jersey
Jordan
Kazakhstan
Kosovo
Kuwait
Kyrgyzstan
Lebanon
Libya
Macedonia
Moldova
Montenegro
Oman
Qatar
Saudi Arabia
Serbia
South Africa
Syria
Tajikistan
Turkey
Ukraine
United Arab Emirates
Uzbekistan
Yemen
         
ZONE H $90 3-7 Business Days Algeria
American Samoa
Angola
Anguilla
Antigua
Argentina
Bahamas
Barbados
Belize
Benin
Bermuda
Bolivia
Bonaire
Botswana
Brazil
Burkina Faso
Burundi
Cameroon
Cape Verde
Cayman Islands
Central African Rep
Chad
Chile
Colombia
Comoros
Congo
Costa Rica
Cote D Ivoire
Cuba
Curacao
Djibouti
Dominica
Dominican Rep
Ecuador
El Savador
Eritrea
Ethiopia
French Guyana
Gabon
Gambia
Ghana
Grenada
Guadeloupe
Guam
Guatemala
Guinea Rep
Guinea-Bissau
Guinea-Equatorial
Guyana
Haitia
Honduras
Iraq
Jamaica
Kenya
Lesotho
Liberia
Madagascar
Malawi
Mali
Mariana Islands
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Micronesia
Montserrat
Morocco
Mozambique
Namibia
Nevis
Nicaragua
Niger
Nigeria
Palau
Panama
Paraguay
Peru
Puerto Rico
Reunion Island of Russian Federation
Rwanda
Saint Helena
San Marino
Sao Tome And Principle
Senegal
Seychelles
Sierra Leone
Somalia
Somaliland Rep Of
South Sudan
St. Barthelemy
St. Eustatius
St. Kitts
St. Lucia
St. Maarten
St. Vincent
Sudan
Suriname
Swaziland
Tanzania
Togo
Trinidad and Tobago
Tunisia
Turks & Caicos
Uganda
Uruguay
Venezuela
Virgin Islands - British
Virgin Islands - US
Zambia
Zimbabwe

Zone

Cost

Working Days

 

ZONE A

$10

2-3 Working Days

Malaysia

 

ZONE B

$15

3-5 Working Days

Brunei
Indonesia
Philippines

Thailand
Vietnam

 

ZONE C

$20

3-5 Working Days

China
Hong Kong
India
Japan

Korea
Macau
Taiwan

 

ZONE D

$25

3-7 Working Days

Australia

New Zealand

 

ZONE E

$30

3-7 Working Days

Cambodia
Canada
Cook Islands
East Timor
Fiji
France
Italy
Kiribati
Laos
Maldives
Mexico
Mongolia
Myanmar
Nauru Rep. Of

Netherlands
New Caledonia
Niue
Pakistan
Papua New Guinea
Samoa
Solomon Islands
Sri Lanka
Tahiti
Tonga
Tuvalu
United Kingdom
United States of America

 

ZONE F

$35

3-7 Working Days

Austria
Belgium
Bulgaria
Cyprus
Czech Rep.
Denmark
Estonia
Finland
Germany
Greece
Hungary
Ireland

Latvia
Liechtenstein
Luxembourg
Malta
Monaco
Norway
Portugal
Romania
Slovenia
Spain
Sweden
Switzerland

 

ZONE G

$55

3-7 Working Days

Afghanistan
Albania
Armenia
Andorra
Azerbaijan
Belarus
Bosnia & Herzegovina
Canary Islands
Croatia
Egypt
Falkland Islands
Georgia
Gibraltar
Greenland
Guernsey
Iceland
Iran
Israel
Jersey
Jordan
Kazakhstan

Kosovo
Kuwait
Kyrgyzstan
Lebanon
Libya
Macedonia
Moldova
Montenegro
Oman
Qatar
Saudi Arabia
Serbia
South Africa
Syria
Tajikistan
Turkey
Ukraine
United Arab Emirates
Uzbekistan
Yemen

 

ZONE H

$90

3-7 Working Days

Algeria
American Samoa
Angola
Anguilla
Antigua
Argentina
Bahamas
Barbados
Belize
Benin
Bermuda
Bolivia
Bonaire
Botswana
Brazil
Burkina Faso
Burundi
Cameroon
Cape Verde
Cayman Islands
Central African Rep
Chad
Chile
Colombia
Comoros
Congo
Costa Rica
Dote D Ivoire
Cuba
Curacao
Djibouti
Dominica
Dominican Rep
Ecuador
El Savador
Eritrea
Ethiopia
French Guyana
Gabon
Gambia
Ghana
Grenada
Guadeloupe
Guam
Guatemala
Guinea Rep
Guinea-Bissau
Guinea-Equatorial
Guyana
Haitia
Honduras
Iraq
Jamaica
Kenya
Lesotho
Liberia

Madagascar
Malawi
Mali
Mariana Islands
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Micronesia
Montserrat
Morocco
Mozambique
Namibia
Nevis
Nicaragua
Niger
Nigeria
Palau
Panama
Paraguay
Peru
Puerto Rico
Reunion Island of Russian Federation
Rwanda
Saint Helena
San Marino
Sao Tome And Principle
Senegal
Seychelles
Sierra Leone
Somalia
Somaliland Rep Of
South Sudan
St. Barthelemy
St. Eustatius
St. Kitts
St. Lucia
St. Maarten
St. Vincent
Sudan
Suriname
Swaziland
Tanzania
Togo
Trinidad and Tobago
Tunisia
Turks & Caicos
Uganda
Uruguay
Venezuela
Virgin Islands - British
Virgin Islands - US
Zambia
Zimbabwe

Track Your Order

A tracking number will be emailed to you once your package has been picked up. Please provide a contact number (including country code) in your order.

Delivery Lead Times

Delivery will take approximately 7 business days, between Monday – Friday. (Please note that unexpected circumstances might result in late deliveries beyond our control)

Important Notes

We ship DDU (Delivery Duty Unpaid). This means the prices displayed on our e-store do not include taxes and duties. You may be charged for taxes levied by the country you are shipping to. Payments of these charges might be necessary to release your order from native customs.

We have no control over these charges and we can’t tell you what the cost would be, as custom policies and import duties vary widely from country to country.

Your signature is required as an acknowledgment of delivered receipt. Delivery is made to the addressee on the order confirmation. If you are not there to accept delivery, your order will be returned to us in Singapore and additional shipping charges may apply.

If you would like someone to receive the order on your behalf, please leave delivery instructions and your contact number at check-out or email us at customerservice@ingoodcompany.asia with your order number.

International Returns

While we hope that you love everything that you order from us, don’t worry if it isn’t quite right. Simply return the item(s) to us for a full refund. Here's how:

Return by Mail : Fill in the Return Form enclosed with your parcel. Lost it? Download it here. Mail back your package with the completed Return Form within 30 days from date of purchase receipt.

Your refund will be processed via Stripe within 14 business days from the date we receive your returned item(s).

Important Notes

• We accept all Returns of merchandise in their original purchase condition (unworn, unwashed, unaltered), attached with all original garment tags.
Sale items are not eligible for Returns.
• Items that do not meet the above conditions will not be Refunded and will be returned to you.
• Other than replacement of defective goods that are the manufacturer’s fault, all shipping charges incurred during postage of Returned item(s) will be borne by you, and will not be compensated by IN GOOD COMPANY.
• Please keep proof of postage as IN GOOD COMPANY is not responsible for parcels that are lost or damaged during shipping of Returns.
• Please allow 14 business days from the date that we receive your returned item(s) to process Returns and Refunds.
• Once your shopping perks or promocode have been utilised or expired, they cannot be reinstated or refunded

Need further assistance? Write to us at customerservice@ingoodcompany.asia

Our Customer Service desk is open Mon - Fri 9.30am - 6.30pm

Cancelling or Modifying Orders

If you wish to cancel or modify your order, please send us an email as soon as possible to customerservice@ingoodcompany.asia. Our customer Service desk is open Mon - Fri 9.30am - 6.30pm.

We will make every effort to accommodate your request. However, we are unable to cancel or modify orders once the item(s) have been shipped.

Should you have further enquiries about your order, contact us at customerservice@ingoodcompany.asia with your order number and we will attend to your queries as soon as we can.

Faster Checkouts & Customer Account Benefits

By creating an IN GOOD COMPANY customer account, you can:

1. Sail through the checkout process quickly and easily

2. Track your orders and purchase history

3. Get first dibs on IN GOOD COMPANY news and perks

4. Login to view perks and vouchers credited in your account

5. View your shopper status and gain eligibility to become a Frequent Shopper

Find out more about Frequent Shopper perks here.

Create a Customer Account with us here.